Teaching Business Communication

"For most of us, language is transparent. In other words, we do not see what it is or how it works. That is what I call a communication blind spot. If you are blind to what is going on when you communicate in your own language, imagine how much you do not see when communicating in English as a second language with people from different cultures. Specifically, you cannot see what you need to change about how you speak, write and listen when using English within your particular intercultural business context. I call that an intercultural communication blind spot."

"When cultures mix there are many unknowns, such as different accents, unfamiliar body language and tones of voice. There are also different communication styles, customs and protocols. This can lead to participants being self-conscious and nervous about doing or saying the wrong thing, with a fear of appearing incompetent or inappropriate. In business we all have a certain identity we wish to maintain and do not want others to form negative opinions about us. All these factors produce tension."