Get your proofreading game on! Three challenges await you. A hint about the number of errors, followed by the solutions, appears at the end of the tests. Test 1: The Note of Thanks Dear Krista; Thank you very much for…
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Grades for content quality from federal agencies
Since 2010, the Center for Plain Language annually judges the quality of content produced by US government agencies. The results for 2017 are shown below. I love these report cards for several reasons but chief among them is that they use an evidence-based approach. On a shoestring budget. Most complaints about content quality are vague. But the…
How to Write a Business Email (Updated for 2018)
Business emails are a pillar of modern communication. On any given day, the average office worker receives over 80 emails.
Shibboleths & White Shoes: 5 Lessons for Editors
This post is a response to comments from readers about my use of “insure” in Editors insure content matches audience readiness for it. I’m using this as a teaching moment for my technical editing students so it might be too long for others. Skip ahead if you just want to get to shibboleths or white…
How to Write When You Can’t Change Things
I led a class for a group of writers who respond to citizen complaints about airplane noise. The writers cannot make the planes quieter, and they can’t make them go away. What can they do? They can respond in ways…
Things Changed–Is Your Style Guide Up to Date?
While you have been busy working, some of the rules of writing evolved, and the University of Chicago Press released a new Chicago Manual of Style. Take a look at the changes below to determine which ones you need to…
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