"Do employees complain that your company suffers from a lack of communication? That the left hand doesn’t know what the right hand is doing? Maybe the one doing the complaining is you. Or perhaps, as many companies do, you conducted an employee engagement survey and “lack of communication” emerged as a top gripe," writes Art Markman (photo, left) in a piece at HBR.org.

"I’d like to suggest that this problem may not be what it seems. . . ."