“Poor Communication” Is Often a Symptom of a Different Problem

"Do employees complain that your company suffers from a lack of communication? That the left hand doesn’t know what the right hand is doing? Maybe the one doing the complaining is you. Or perhaps, as many companies do, you conducted an employee engagement survey and “lack of communication” emerged as a top gripe," writes Art Markman (photo, left) in a piece at HBR.org.

"I’d like to suggest that this problem may not be what it seems. . . ."

Read the full article . . .

6 Advanced Grammar Mistakes

March 4th is Grammar Day and we are celebrating with a new infographic with six advanced grammar mistakes. Each year Grammar Day presents the opportunity to review tricky grammar mistakes that can cause trouble for even the most advanced writers.

Read more

Be Aware of Intercultural Communication Blind Spots

"For most of us, language is transparent. In other words, we do not see what it is or how it works. That is what I call a communication blind spot. If you are blind to what is going on when you communicate in your own language, imagine how much you do not see when communicating in English as a second language with people from different cultures. Specifically, you cannot see what you need to change about how you speak, write and listen when using English within your particular intercultural business context. I call that an intercultural communication blind spot."

Read the full article . . .

How to Refer Readers to a Map

I got an email yesterday from the organizers of a literary festival I’m going to attend. It shared reminders about parking and registration. I knew where to park, but I needed to know where registration was. So I went directly…

Read more

“They” Pulls Ahead in the Language Game

Our six-year-old neighbor brought his Pokémon card game over for a playdate the other night. As our daughter read aloud the instructions on a card, the grammar caught my attention. Do you notice it too? “Your opponent puts a card…

Read more

Here’s What Introverts Find So Annoying about What Extroverts Think

According to Christina DesMarais (photo, left), "Anywhere from a third to half of the population fits the definition of being introverted, meaning these people are at their best in quieter environments compared with the extroverts who do well with a lot of stimulation. And if you're someone who clearly identifies with being on either side of the fence, you know how challenging it can be living and working with people who can be so different from yourself. Coming from the introverted camp, here are several things I wish extroverts understood."

Read the full article . . .

British vs. US Spellings

I traveled (travelled?) around the Big Island of Hawaii the last two weeks and found that–even at Volcanoes National Park–I could not escape thinking about writing. This text grabbed my attention on the Sulphur Banks trail: It appeared on this…

Read more

Relieving Intercultural Tension

"When cultures mix there are many unknowns, such as different accents, unfamiliar body language and tones of voice. There are also different communication styles, customs and protocols. This can lead to participants being self-conscious and nervous about doing or saying the wrong thing, with a fear of appearing incompetent or inappropriate. In business we all have a certain identity we wish to maintain and do not want others to form negative opinions about us. All these factors produce tension."

Read the full article by Sherwood Fleming (photo, left) . . .

How to Write a White Paper: The Definitive Guide (2018)

You’re ready to compile and share your company’s deep knowledge of your industry. A white paper seems like the perfect format. It’s a useful product to highlight your company’s expertise and a valuable tool in marketing.

Read more

Practice Adapting Across Cultures

". . . You have to practice so that change can happen. Why? Because change is not a destination, it is a process. Accustomed as most of us are to a goal-oriented mindset in business, a common misconception is that we can set targets on communication changes and get there on deadline."

Read the full article by Sherwood Fleming (photo, left) . . .
Page 11 of 23« First...910111213...20...Last »