"For most of us, language is transparent. In other words, we do not see what it is or how it works. That is what I call a communication blind spot. If you are blind to what is going on when you communicate in your own language, imagine how much you do not see when communicating in English as a second language with people from different cultures. Specifically, you cannot see what you need to change about how you speak, write and listen when using English within your particular intercultural business context. I call that an intercultural communication blind spot."