Augmented writing, cognitive automation, text mining, and augmented ability apps are capabilities that were once the stuff of science fiction but are becoming everyday business tools. Get your students ready with Excellence in Business Communication, 13th edition.
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"Conversational skills, active listening, negotiation, conflict resolution, nonverbal communication, collaboration, and productive meetings—prepare students for the demands of workplace communication with Excellence in Business Communication's expanded coverage of interpersonal communication."

"From writing effective tweets to deciding whether to use emojis, today's employees face a host of new choices and challenges. Help students prepare with the most up-to-date text available, Excellence in Business Communication, 13th Edition."
"You always hear accent and voice coaches saying that you have to change your pitch when speaking English. But.. What is 'pitch'? and how do we control it? No, you don't have to be a singer to change your pitch. You just need to learn a little more about your voice (and to see that it's actually not that complicated to change your pitch when speaking). Varied pitch created interest, and engagement and helps you convey your message effectively."
"Do your conversations constantly fall flat because you keep asking boring and dull questions? Find out exactly what is causing you to do this and start making the improvements you need to become a great conversationalist."
"You have to use the alphabet to spell things out ALL the time! Your name, your street, a confusing word… but what if you struggle to pronounce English letters??? It can be SO frustrating! In this lesson, you'll learn how to pronounce the English alphabet letters clearly and I'll share a tip on using emphasis and pausing to make sure you eliminate frustrating spelling situations from your conversations!"