Test Yourself: Which Pronoun Is Correct?

There’s a hit song titled “Him and I” whose ungrammatical title and lyrics drive me nuts. A correct title would be either “Him and Me” or “He and I”–never “Him and I.” Why? Because him is an object pronoun, and…

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Comments on Taking Notes by Hand or Computer

I accidentally closed the Comments section for last week’s post on taking meeting notes. If you wanted to comment, please do so. I apologize for the problem! Lynn

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Comments on Taking Notes by Hand or Computer

I accidentally closed the Comments section for last week’s post on taking meeting notes. If you wanted to comment, please do so. I apologize for the problem! Lynn

Read more

Should You Take Meeting Notes by Hand or by Computer?

A friend recently complained to me that a young woman at her workplace made fun of her for taking meeting notes by hand. The young woman acted as though my friend–let’s call her Marge–were incompetent: “WHY do you take notes…

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Should You Take Meeting Notes by Hand or by Computer?

A friend recently complained to me that a young woman at her workplace made fun of her for taking meeting notes by hand. The young woman acted as though my friend–let’s call her Marge–were incompetent: “WHY do you take notes…

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Which Mistakes Do You Make on Purpose?

If you can write a catchy sentence using I when the wording really demands me, do you choose I or me? If fewer fits your meaning but less sounds breezier, do you go with the correct fewer or the rhythmic…

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Which Mistakes Do You Make on Purpose?

If you can write a catchy sentence using I when the wording really demands me, do you choose I or me? If fewer fits your meaning but less sounds breezier, do you go with the correct fewer or the rhythmic…

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5 Steps for Effective Business Writing

"A lot of writing for business is sloppy, poorly written, disorganized, littered with jargon, and incomplete. Often it is either too long or too short. All these attributes contribute to ineffective business writing."

"Whether you are writing a sales proposal, an email to your boss, or an instruction manual for a software package, there are certain steps you must follow to be effective.  Follow these five steps: . . ."

Read the full article by F. John Reh at TheBalanceCareers.com ...

Stuck on the Right Words for Sensitive Topics? Get AP 2018

If you create newsletter articles, HR policies, forms, reports, or other pieces that touch on current topics and data, you may catch yourself wondering about word choice: transgender or transgendered? Eskimo or Inuit? Survivor or victim? The latest AP Stylebook…

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The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)

"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.  It's understandable that they would fall into this way of doing business, because the alternative-treating every customer as an individual-is more complicated and challenging than pretending that one size fits all."

"Here are just a few of the ways customers are different, and that require you to treat them differently: . . ."

Read the full article by Michah Solomon (photo, left) . . .
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