Write It Right in Your New Job

"A man recently contacted me about wanting to be successful in his new job. He realized his writing was not what it needed to be," writes Lynn Gaertner-Johnston (photo, left).

"If you have a new job, congratulations! Being successful in a new position requires learning and doing new things and accomplishing old things new ways. To write successfully in your new position, take the practical steps below."

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5 Steps for Effective Business Writing

"A lot of writing for business is sloppy, poorly written, disorganized, littered with jargon, and incomplete. Often it is either too long or too short. All these attributes contribute to ineffective business writing."

"Whether you are writing a sales proposal, an email to your boss, or an instruction manual for a software package, there are certain steps you must follow to be effective.  Follow these five steps: . . ."

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The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)

"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.  It's understandable that they would fall into this way of doing business, because the alternative-treating every customer as an individual-is more complicated and challenging than pretending that one size fits all."

"Here are just a few of the ways customers are different, and that require you to treat them differently: . . ."

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The Resume of the Future Will Tell Employers Who You Are, and Not Just What You’ve Done

According to Oliver Staley (photo, left), "Resumes are a poor proxy for a human being."

"Whether on paper or LinkedIn, they may tell an employer about a job seeker’s experience and credentials, but they’re frustratingly silent about almost everything else. They have virtually nothing to say about a candidate’s personality, or their character, or their ability to persuade and communicate—all soft skills that employers consider essential ingredients for success."

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127 Top Business Jargon Examples and How to Fix Them

"Skilled business writing rejects jargon. Yet, industry-specific phrases and buzzwords are very commonly used. Even the best writers can fall into the jargon trap if they’re not careful."

"Fortunately, by using the right perspective, you can be revise jargon out of your text or avoid it in the first place. "

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How You Speak to Coworkers Should Be Different from How You Speak to Friends

"Though business communication may not always be perfectly executed, the "What happened?" method from psychologist Murry Nossel's "Powered By Storytelling" ensures clear and effective business communication."

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Free Download: A Guide to Building Conversational Presentations

"As presentation design expert Russell Anderson-Williams points out, 'In this busy world of countless communication channels, having the opportunity to interact with people in person should be something we relish, not squander. We should welcome and seek to build in the opportunity for them to interact with us constantly. We should allow them to guide the flow of our presentation based on what their interests are. And we should not be afraid to have ‘conversations’ rather than traditional presentations.'"

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Stop Ending Your Speeches With ‘Any Questions’ and End with This Instead

"If you're planning to wrap up your presentation with a half-hearted call for "any questions?" followed by a "thank you" and a quick exit, then you haven't planned your whole presentation," writes Deborah Grayson Riegel (photo, left) at Inc.com.

"In fact, you're missing out on a critical opportunity to reinforce your key message, offer a final appeal to gate keepers or decision makers, and make yourself and your pitch memorable."

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How to Write the Perfect Headline for Your LinkedIn Profile

According to William Aruda (photo, left), "I spend a lot of time helping people improve their LinkedIn profile and align it with their real-world brand. And I’m often asked for examples of profiles that do the best job of showcasing their creator. Although there are very few profiles where every element is exemplary, I’ve seen many examples of profiles that are truly  transparent, real, compelling and differentiated."

"When someone is checking you out online, the four most important aspects of your LinkedIn profile are: . . ."

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English Grammar 101: All You Need to Know

"Understanding the basic grammar rules is essential for communicating efficiently, but most of us have forgotten those concepts years ago," writes Daniel Scocco (photo, left) in a piece at DailyWritingTips.com.

"In order to solve this problem we decided to put together all the basic rules on a single page, so that you can use it as a refresher, or print it out for future reference. Enjoy!"

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