For Challenging Conversations, Respect Melts Resistance

“The need for respect is intertwined with many basic human needs, but doesn’t receive…well, the respect that it deserves when it comes to workplace performance. It turns out, just about everything works a bit better when we all respect the respect deficit and deliberately do something to address it.”

Read the full article by Art Petty (photo, left) . . .

The Trap of Early Feedback

According to Seth Godin (photo, left), “We skew our thinking based on the first feedback we get. That’s the moment of maximum fragility, and so our radar is on high alert.”

“But the math doesn’t hold up, and this high alert can destroy our most important work.”

Read the full article . . .

The Secret to Sounding Smarter in Meetings? Ask the “Dumb” Questions

“Want to communicate more effectively? Then you need to ask more questions. Not just any questions will do; to be really successful, you need to ask the most basic, fundamental questions possible-in fact, the dumbest questions you can think of.

Why? Good question. Because the only way you’ll successfully communicate is by putting yourself in the shoes of your least knowledgeable audience member. To do so, you need to forget that you know anything and ask questions like these: . . .”

Read the full article by Alison Davis of Inc. . . .

No, You Can’t Ignore Email. It’s Rude.

“Being overwhelmed is no excuse. It’s hard to be good at your job if you’re bad at responding to people.”

Read the full article by Adam Grant (photo, left) at NYTimes.c...

Fear the Conversations You’re Not Having

“Challenging management and performance conversations regularly run off the rails. They are often muddled, mixed-up, and monumentally massacred. Nonetheless, at least people are attempting to talk about the tough topics—even if things occasionally go cattywampus (look it up!) with them. The conversations I genuinely worry about are the ones that aren’t taking place. As a leader, just thinking about what’s not getting talked about ]should scare the daylights out of you.”

Read the full article . . .

Here’s Why You Shouldn’t Shy Away from Small Talk

"Casual conversations can sometimes lead us to moments of real connection. News director and radio host Kyle Kellams [photo, left] explains how."

Read the full article by Mary Halton at Ideas.Ted.com . . .

3 Times You Need to Drop the Act and Be Honest with the Hiring Manager

"You’ve probably been told countless times not to show your hand during the interview process, especially when it comes to letting a hiring manager in on other opportunities you’ve lined up. As a recruiter in a previous life, I’ve heard the gamut of textbook answers to the simple question, 'Where are you in your search?'"

Read the full article by Richard Moy at TheMuse.com . . .

17 Proofreading Techniques for Business Communication

"Finally. Your document is just about complete. It’s been written, reviewed, compiled, and re-reviewed. With the final edits in place, it’s now ready to be proofread."

"Proofreading can seem like a simple task in business communication. However, the attention to detail and intense focus it requires means that proofreading is as challenging as it is important.

"However, there are many tactics you can use to ensure this task is completed well and effectively. This article highlights our top strategies."

Read the full article by Mary Cullen (photo, left) . . .

6 Reasons Why One May Be a Bad Listener (and How to Change It)

"It may seem counterintuitive, but the way to achieve success is to make the people around you successful, says Fred Halstead, author of Leadership Skills that Inspire Incredible Results. “It’s not particularly intuitive; in our society we believe in ‘me first,'” he says."

"To help others succeed you have to become good at listening. Listening is more than simply hearing what someone has to say. You also need to be thinking how you can help the other person achieve the best results by carefully considering their words and asking thoughtful questions, says Halstead [photo, left].

“'If you just hear the words without hearing what the person actually intends to say, you will miss the opportunity to gain the essential clarity and results you seek,' he says."

Read the full article . . .

Smart Ways to Handle Snark and Trolls on Social Media

"As a TV meteorologist, Emily Sutton has been on the receiving end of negative comments for a decade. Here’s how she deals with them."

Read the full article . . .
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