For Challenging Conversations, Respect Melts Resistance

“The need for respect is intertwined with many basic human needs, but doesn’t receive…well, the respect that it deserves when it comes to workplace performance. It turns out, just about everything works a bit better when we all respect the respect deficit and deliberately do something to address it.”

Read the full article by Art Petty (photo, left) . . .

Why Managers Don’t Listen (Poor Listener Syndrome): and the Cures!

"Actually, it’s not just managers that don’t listen – it’s also employees, husbands, wives, kids, students, teachers, and just about human being with two ears. However, this is a management and leadership resource, so we’ll stick with listening in the context of a management skill," writes Dan McCarthy (photo, left) at his website.

"So if listening is such an important management skill and it’s an ability we were born with, why do so many managers get feedback that say they are poor listeners? That’s an issue I’ve explored with several managers when I review their 360 assessment results. Here are the seven most frequent reasons, and a prescription for each cause: . . ."

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How You Speak to Coworkers Should Be Different from How You Speak to Friends

"Though business communication may not always be perfectly executed, the "What happened?" method from psychologist Murry Nossel's "Powered By Storytelling" ensures clear and effective business communication."

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