"From writing effective tweets to deciding whether to use emojis, today's employees face a host of new choices and challenges. Help students prepare with the most up-to-date text available, Excellence in Business Communication, 13th Edition."
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"Brainstorming sessions can be a great way to generate new ideas, whether you’re naming a new product, thinking of ways to cut costs, or figuring out ways of solving tricky business problems. But running – and participating in – a brainstorming session can be a challenge. Groups need to feel comfortable and open, but still maintain focus. And everyone involved needs be diplomatic about how they suggest and respond to ideas."
"Fortunately, there are techniques and language that you can use to make brainstorming more effective. Today we’ll look at some of this language. . . ."
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"Pay attention to that first time the boss’s guidance feels very prescriptive or more precise than you expected. You’re still in what we call the “forgiveness zone,” which means you can regain their trust through quick corrective actions. Ask them whether there was something you did recently that triggered their feedback. Have them explain what they would have done differently in that situation. Listen carefully. They are describing their expectations about the right approach to how they want things done or the real priority they want you to focus on. Adapt your workflow to meet their expectations, and make sure to demonstrate, in ways that are highly visible to them, your new behaviors or your heightened emphasis on their priorities."
Read the full article by Jay A. Conger (photo, left) and Allan...
"Due to a general lack of awareness about the nature of listening, both speakers and listeners are using the same faulty assumptions. Speakers assume that the listener has heard what they said as they intended it. Listeners assume that they have interpreted accurately. In other words, both sides are sure they are right and are convinced that the communication was successfully transmitted. But if a problem arises out of a miscommunication, who is typically blamed for it?"
"I have noticed over the decades in my work with clients, from a variety of professions and cultures, that we all share something in common; if there is a miscommunication, most of us blame the listener for not listening correctly. I challenge that. . . ."
Read the full article by Sherwood Fleming (photo, left) . . .
Teaching a Modern Business Communication Couse is an online magazine by Bovee & Thill, authors of the leading textbooks in business communication, featuring resources for business communication and business writing instructors. Recent posts include